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Business Needs

DF Sales, an international wholesale electronics parts distributor that hosts over 50,000 types of parts needs a 24/7 IVR solution to support international customers around the clock. (Current operating hours: 6am ~ 5pm (PST))

Business Requirements:
Voice- and Keypad-activated IVR system that queries existing warehouse database to retrieve real-time pricing and availability of electronic parts to generate a quote that can be sent via email, fax, or via SMS.

Problem:
Limited budget: ASR ready IVR solutions dynamically linked to inventory database to execute transactions are very expensive and difficult to implement.

Solution:
SGLC's OmiBox Parts Inquiry System powered by the OmiBox platform satisfies DF Sales requirements. In two weeks, SGLC develops a customized voice-activated IVR solution that queries DF Sales database for real-time quotations.

Telephone driven sales leads are captured during non-operating hours and followed up by sales reps via an integrated sales force web application. Incremental sales increase monthly sales.

DF Sales achieves return on investment (ROI) in less than 2 months.