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Case Studies
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Electronic Component
More Info and Demo


Business Needs

DF Sales, an international wholesale electronics parts distributor that hosts over 50,000 types of parts needs a 24/7 IVR solution to support international customers around the clock. (Current operating hours: 6am ~ 5pm (PST))

Business Requirements:
Voice- and Keypad-activated IVR system that queries existing warehouse database to retrieve real-time pricing and availability of electronic parts to generate a quote that can be sent via email, fax, or via SMS.

Limited budget: ASR ready IVR solutions dynamically linked to inventory database to execute transactions are very expensive and difficult to implement.

SGLC's OmiBox Parts Inquiry System powered by the OmiBox platform satisfies DF Sales requirements. In two weeks, SGLC develops a customized voice-activated IVR solution that queries DF Sales database for real-time quotations.

Telephone driven sales leads are captured during non-operating hours and followed up by sales reps via an integrated sales force web application. Incremental sales increase monthly sales.

DF Sales achieves return on investment (ROI) in less than 2 months.